Privacy policy

This policy explains what personal information The Tutor Genie collects, why we collect it, how we look after it and the choices you have. It applies to this website, our booking form and our tutoring lessons.

Who we are

The Tutor Genie provides one to one tutoring for primary school children from 150 Nursery Lane, Alwoodley, Leeds LS17 7AQ. We are the controller of the personal information described in this policy.

If you have any questions about your information, email thetutorgenie.ls17@gmail.com or call 07872 469517.

The information we collect

When you fill in the booking form, we collect:

• your name, phone number, email address and home address
• your child's name, date of birth, school and school year
• the subjects you would like help with
• anything you tell us about your child's needs and your concerns

When you contact us by phone, email or WhatsApp, we keep the messages you send us.

When your child has lessons, we keep records needed to teach them well, such as lesson notes, progress updates and assessment results, along with records of bookings and payments.

The concerns section of the form may include information about your child's health, special educational needs or wellbeing. Please only share what you are comfortable with. We use it solely to plan your child's lessons, and you can ask us to delete it at any time.

We do not knowingly collect information directly from children. Booking requests should be made by a parent or guardian.

How we use it and why

• To reply to your enquiry and arrange lessons. This is necessary to take the steps you have asked for before agreeing to lessons.
• To teach your child and keep you updated on their progress. This is necessary to provide the tutoring we have agreed with you.
• To manage bookings, cancellations and payments. This is necessary for our agreement with you and to meet our legal and accounting obligations.
• To use information about your child's needs to tailor their lessons. We rely on your explicit consent, which you can withdraw at any time.
• To keep children safe. If we ever had a safeguarding concern, we may share relevant information with the appropriate authorities where the law allows or requires it.

We do not use your information for marketing, and we never sell it.

Who we share it with

We use a small number of trusted service providers to run the website and our communications. They only process your information on our behalf and under our instructions:

• Cloudflare, which hosts this website and receives booking form submissions
• Resend, which delivers booking form submissions to our inbox by email
• Google (Gmail), which hosts our email inbox
• WhatsApp, if you choose to message us there

We will only share your information with anyone else if you ask us to, or if the law requires it.

Some of these providers may process information outside the UK. Where they do, they use safeguards recognised under UK data protection law, such as adequacy regulations or approved contract terms.

How long we keep it

• Enquiries that do not lead to lessons: we delete them within 12 months.
• Records for children who have lessons with us: we keep them while lessons continue, then delete lesson notes within 12 months of lessons ending.
• Booking and payment records: we keep these for up to 6 years, as required for tax and accounting.

Keeping it safe

We keep your information in password protected accounts with access limited to the people who need it. No method of sending or storing information is completely secure, but we take reasonable steps to protect it.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the information we hold about you or your child
• ask us to correct anything that is wrong or incomplete
• ask us to delete your information
• ask us to limit or stop using it, or object to how we use it
• ask for your information in a portable format
• withdraw your consent at any time, where we rely on it

To use any of these rights, contact us using the details above. We will respond within one month. There is no charge.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Cookies

This website does not use advertising or tracking cookies. We may use privacy friendly analytics that count visits without cookies and without identifying you.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.